How Outsourcing Helps Startups Avoid High Attrition

Ensure employee ‘longevity’ with IT service providers.

And what exactly does it entail? More SOPs, opening centers in tier-II cities, nearshoring, accelerated promotions, and increased hiring of new employees.

Outsourcing customer service is not about cutting costs for businesses; it is about providing the best possible level of service to meet the customer’s needs.

All of this contributes to lower attrition by increasing customer loyalty, gaining fans, and improving the overall brand reputation.

Reasons for High Attrition rate:

• When people are unhappy working with the provider, management is doing something incorrectly.
• When service quality varies as a result of poor labor policies.
• Your service provider is either losing ground in the labor market or your account is unimportant to them.

Choose an Outsourcing Firm wisely to maintain the Attrition Rate

Working with an insecure team is fraught with downtime, chaos, & conflicts. However, ook for a stable and reliable software development outsourcing partner.

If the IT outsourcing company you’re considering has a high attrition rate, you might want to reconsider and go with a different potential provider. Whether internal or external to the company, it is preferable to work with a company committed to developing long-term relationships with its employees. You can rely on their consistency, expertise, and stability.

There are ways to outsource while maintaining a high level of customer service.

Let’s dig deeper!

Here are the four ways how IT outsourcing helps startups to avoid high attrition.

1) Cost-Effective

You don’t have to spend as much time or money replacing employees when you outsource. Contractor and freelancer wages are typically lower than those of full-time employees. Because contractors do not technically work for your company, you are not required by law to provide employee benefits.

2) People with Extensive Training

Freelance and project-based work sites such as Upwork can be low-cost ways to improve your workforce. Such job boards make it simple to find highly trained individuals for any given role. However, you must first learn how to pay freelancers before you do so.

3) Fills the Specialized Role

Because outsourcers are frequently fully trained and experienced, you can temporarily fill a role without being obligated to fill that role permanently. They might even be certified in the competencies you require.

4) Quick Staff Augmentation

Skilled workers with specific capabilities will complete the job faster than you. The global market provides you with the opportunity to hire people from all over the world. If you hire someone in a different location or time zone, you can track your systems in time for customer inquiries.

Do you have any hiring issues for your startup, or do you need assistance scaling up or down your resources? Please contact us right away.